Chính Sách Bảo Mật

1. Phạm Vi Áp Dụng

Chính sách này mô tả loại Dữ liệu Cá nhân mà Công ty thu thập từ các cá nhân, cũng như cách Công ty xử lý, chia sẻ với bên thứ ba, bảo mật và các vấn đề liên quan.

Chính sách này áp dụng cho thông tin liên quan đến một cá nhân đã được xác định hoặc có thể xác định được. Một cá nhân có thể xác định được là người có thể được nhận diện trực tiếp hoặc thông qua sự kết hợp các thông tin bổ sung mà chúng tôi đang có hoặc có khả năng tiếp cận.

For the purposes of this Policy, "processing" refers to any operation involving the use or collection of Personal Data, including its organisation, structuring, and storage.

1.4 Our services are intended for general users and are not designed for anyone under the age of 18. We do not knowingly seek or collect information from minors. Users under 18 are not permitted to access our services. If we become aware that any such information has been collected, we will delete it as soon as reasonably possible.

2. What Personal Data We Collect and Store

When you access our services, channels, or website, we collect Personal Data. In certain cases, we may also ask you to provide Personal Data directly.

2.2 Trong một số trường hợp khác, chúng tôi thu thập Dữ liệu Cá nhân của bạn thông qua việc phân tích cách bạn sử dụng Dịch vụ hoặc các kênh dịch vụ của chúng tôi, hoặc thông qua thông tin được cung cấp bởi các đối tác bên thứ ba.

3. Không Yêu Cầu Tiết Lộ Thông Tin Cá Nhân

You are not required to provide us with any personal data. However, in certain cases, failing to do so may prevent us from delivering our Services or granting you access to the website.

4. Dữ Liệu Cá Nhân Chúng Tôi Thu Thập

4.2 Thông tin được thu thập không phải là thông tin cá nhân và không thể được sử dụng để xác định danh tính của bạn.

4.3 Personal Data you provide to us: any personal data you voluntarily share with us when connecting to a third-party online trading platform through us.

4.4 Personal data you provide directly to third-party platforms to carry out transactions includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

5.1 Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis for each type of data.

For more details on the processing required to protect legitimate interests, please contact us by email.

5.4 Below is a list of the reasons and legal bases on which we may use the information you provide to us:

6. Transfer of Personal Data to Third Parties

We may also share personal data with third-party service providers that support our operations, including hosting and storage providers, IP address information services, and user experience analytics platforms.

6.2 You may also request that we transfer your personal data directly to third-party trading platforms. In such cases, we will share the personal data you have provided to us with those platforms. Your personal data will then be subject to the privacy policies of the respective platforms. Your personal data may be shared with multiple third-party trading platforms.

6.3 The Company may share Personal Data with affiliates or business partners to access the resources needed to enhance and improve the products and services offered to customers.

6.4 Where necessary to protect the rights or property of third parties, the Company may disclose Personal Data to regulatory bodies, local authorities, or other competent official authorities.

We may also share your personal data with potential investors, acquirers, or lenders in connection with a transaction involving the Company or any other entity within the group — including the transfer or sale of Company or group assets — or in the context of any merger, restructuring, consolidation, or insolvency proceeding affecting the Company or any other group entity.

7. Cookie và Dịch vụ từ Bên thứ ba

We may use third-party services — such as advertising providers and data analytics companies — on our website. These third parties may also use cookies or similar tracking technologies.

7.2 Cookies are small text files placed on your device each time you visit the website. They collect information about your browsing preferences and habits to improve your experience, remember your settings, and personalize products and services to your needs. Cookies are also used for statistical and analytical purposes.

7.3 Some cookies we use are session cookies. These are temporarily loaded onto your device and expire when you close your browser. Others are persistent cookies, which remain on your device after the browser is closed. Persistent cookies help the website recognize you as a returning user and allow you to access the site again seamlessly.

Please note that some or all website features and functionality may not work as expected if this occurs.

Online Tracking Notice: This service does not support do-not-track signals.

8. Lưu trữ Dữ liệu Cá nhân

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where required by applicable laws, regulations, policies, or orders.

We will share your information with third-party exchanges for a period of 12 months. With your consent, this data sharing may be extended for an additional 12 months.

We regularly review the personal data we hold to confirm it is no longer needed.

9. Chuyển Tiền Quốc Tế

Your personal data may be transferred to other countries, including to third-party countries or international organizations. The Company takes all necessary measures to protect the personal data you provide, ensure you can exercise your rights, and access effective legal remedies.

The Company can provide information about the security measures used to protect your Personal Data when it is transferred to third countries or international organizations. Please email us at: support@tichhung.com

10. Bảo mật Dữ liệu Cá nhân

10.1 Chúng tôi đã triển khai các biện pháp bảo vệ phù hợp về mặt tổ chức và kỹ thuật để bảo vệ Dữ liệu Cá nhân khỏi hành vi phá hủy, mất mát hoặc sửa đổi ngoài ý muốn hay bất hợp pháp.

10.2 We cannot guarantee that the security of your Personal Data will be maintained without error. We are not liable for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data, including Personal Data disclosed due to transmission errors, unauthorized third-party access, or any other cause beyond our reasonable control.

10.3 In certain circumstances, we may be legally or otherwise obligated to disclose your Personal Data to third parties, such as competent government authorities. In such cases, we have no control over the level of data protection those third parties apply to your Personal Data.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you transmit to us online.

11. Siêu liên kết đến Trang web Bên thứ ba

Our website may contain links to third-party websites and applications. These are not operated or supervised by the Company. We are not responsible for how those websites or applications collect or process personal data. This Policy does not apply to any actions taken through such third-party websites or applications.

When accessing any third-party website or application, review their privacy policy before proceeding. Exercise caution before sharing any personal data with them.

12. Sửa đổi Chính sách này

This Policy may be updated at any time. When changes are made, the revised Policy will be posted on our website.

12.2 Ngoài ra, khi có những thay đổi quan trọng đối với Chính sách này, chúng tôi sẽ thông báo cho bạn qua các phương thức phù hợp và đăng thông báo trên trang web của chúng tôi.

12.3 Unless otherwise specified, any amendments take effect upon publication of the revised Policy.

13. Quyền của Bạn

13.1 You have the right to request that we verify the accuracy of your Personal Data, correct any inaccuracies, and delete any Personal Data we are not required to retain. You may also restrict the scope and manner in which your personal data is processed.

If you are a resident of the European Economic Area (EEA), please refer to this page. These rights apply to you in relation to your personal data. To exercise your rights, send an email to the address below.

13.3 Right of Access You may request access to the personal data we process about you, and we will verify its accuracy upon receipt of your request. Where applicable, we will provide an electronic copy of the personal data being processed. A reasonable fee may apply for additional copies. Access to personal data must not infringe on the rights and freedoms of others. Where a request would adversely affect third-party rights or freedoms, we may decline or limit the scope of our response.

13.4 Quyền yêu cầu chỉnh sửa Công ty có quyền chỉnh sửa Dữ liệu Cá nhân không chính xác. Bạn có quyền yêu cầu chỉnh sửa bất kỳ Dữ liệu Cá nhân không đầy đủ nào liên quan đến bạn, phù hợp với mục đích xử lý.

13.5 Right to Erasure The following grounds apply: (a) Personal Data is no longer necessary for the purposes for which it was collected or processed; (b) you withdraw consent and no legal basis for processing exists; (c) you object, at any time, on grounds relating to your particular situation, to the processing of Personal Data concerning you where that processing is based on a legitimate interest pursued by us or a third party; (e) Personal Data has been unlawfully processed; or (f) Personal Data must be erased to comply with a legal obligation applicable to the company. This right does not apply where processing is necessary (a) to comply with a legal obligation that requires processing under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restriction of Processing If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where such a restriction is requested, your Personal Data may only be retained with your consent, for the establishment, exercise, or defense of legal claims, to protect the rights of another natural person, or where there are substantial grounds of public interest within the European Union or a Member State.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to access and review the Personal Data you have provided to the Company. You may also request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data portability does not affect the rights or freedoms of any other person.

13.8 Right to Object You have the right to object at any time to the processing of your personal data where that processing is based on the legitimate interests of the Company or a third party, including profiling based on those interests. Where we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests, or where processing is necessary for the establishment, exercise, or defense of legal claims, we may continue to process your personal data. For direct marketing purposes, you may object to the processing of your personal data at any time.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that point. You also have the right to lodge a complaint with a competent supervisory authority — specifically, the supervisory authority established by a European Union member state to protect individuals' fundamental rights in relation to the processing of Personal Data within the EU. Please note that EU law and the laws of individual member states may limit your rights regarding your Personal Data, as detailed in section 13.

We will respond to requests made under Section 13 within one month of receipt. If necessary, this period may be extended by up to two months, depending on the nature and volume of requests. We will notify you of any extension, along with the reason, within one month of receiving your request.

Subject to the rest of Section 13, information provided in response to a request made under that section will be supplied free of charge. Where a request is manifestly unfounded or excessive — in particular where it is repetitive in nature — we may charge a reasonable fee to cover the administrative costs of providing the information or notifying you of the action taken. We may also refuse to act on such a request.

13.12 If we have reasonable grounds to question the identity of the person submitting a request on your behalf, we may require that individual to provide adequate means of verification.